It was nearly May. I was getting close to completing my first year as a specialty coffee roaster here at Ferris, and I was gaining some confidence that I was doing things right for our customers based on the feedback we were given.
We were increasing our production volume in our small batch specialty coffee line and I was getting a lot of time on the roaster. I had recently been noticing that my roaster was having a hard time igniting the pilot, and I figured it was just a malfunction on the machines behalf. When Sam and I contacted Diedrich, the tech told us it was a problem with the airflow. I routinely cleaned the area under the drum and the chaff collection bin, so I was baffled. How could it be my fault? I do a great job... continue reading →