Where can I purchase your products?

You can purchase products online at ferriscoffee.com by clicking on your desired product and then “Add to Cart”. Then continue shopping or fill out shipping information and follow the next button for payment information.

You can also find our products at our retail locations! Be sure to check our Locations Page to find a café near you! Or simply give us a call at 616-459-6274 and our friendly retail staff will be happy to place an order over the phone to ship or for pick up!

Ferris products are also available in a number of retail stores throughout the U.S. You may be surprised to find us on the shelves of your local grocery store or specialty shop. We work with many retailers such as Costco, Meijer, Korger, HSN, Busch's, and more! If you're interested to learn more, email us at info@ferriscoffee.com to inquire more!

Why is your chocolate unavailable for purchase?

We only ship our chocolate products when we feel confident they will not melt. Look for our chocolate offerings between October - April! Still have a sweet tooth? Try our Cinnamon Roasted Almonds or our Cherries Berries & Nuts during the off season. Both are delicious Ferris favorites and can sweeten up your day!

Warm weather disclaimer:

Some types of candy can melt, including chocolate, chocolate-covered nuts, and caramel. We can’t guarantee these heat-sensitive candies will arrive in perfect shape – but we will do our best to insure they do!


  • Be home for delivery! Choose a delivery address where someone will be available to accept the package so it doesn’t sit outside in the heat.

  • If the box feels warm, open immediately to expose your sweets to cooler indoor air. If chocolate has softened at all, give it a chance to firm up again before handling further.

I cannot find the product I am looking for online, how can I order this?

If you do not see the product you are looking for online, fill out the contact us form and let us know what you need! You can also call our retail store at 616-459-6274 and our friendly retail team will be happy to place an order for you over the phone.

I have a physical gift card, how can I use it?

The Ferris Coffee & Nut gift card may be used to purchase goods and services at all Ferris Coffee retail and cafe locations. Card must be presented at time of purchase and cannot be used online. Card is not redeemable for cash, unless required by law, and cannot be used to make payments on any charge account, or used to purchase any other retailer or third-party gift card. Ferris Coffee & Nut Co. reserves the right to deactivate or reject any gift card issued or procured through fraudulent activity. Gift card will not be replaced if lost or stolen. No returns. Treat this card as cash.

I have an E-gift card, how can I use it?

When an e-gift card is purchased, directions on how to use it will be sent to the purchaser. Please follow the instructions within that email to use your e-gift card for online shopping. E-Card is not redeemable for cash, unless required by law, and cannot be used to make payments on any charge account, or used to purchase any other retailer or third-party gift card. Ferris Coffee & Nut Co. reserves the right to deactivate or reject any gift card issued or procured through fraudulent activity. 

How can I make a return?

Due to health concerns and food safety, we cannot accept returns on perishable items that are purchased online. If you had an issue with your order, please reach out to our team at info@ferriscoffee.com 

I just made a purchase and now you have a sale, can I get the sale price?

We understand that ordering an item for its full price right before or after a sale can be disappointing. Even still, we’re not able to honor any special offers before or after the fact. If an item goes back to its original price after the sale ends, we will not be able to honor the price it was displayed as during the promotion. As much as we love to offer you great saving possibilities during sales, they unfortunately have to come to an end.

To never miss out on sales and promotions, be sure to sign up for our email Newsletter!


What is a subscription?

We have a lot of customers who like to re-order their favorite products. To make it easier on you, we've set up some of our best-sellers as a subscription service. Signing up for a subscription means you will get a lower price than retail on a reoccurring order. 

What is the savings with a subscription?

We offer two options with subscriptions:

  • Subscribe and Save 15% with a bi-weekly subscription
  • Subscribe and Save 10% with a monthly subscription 

How do I sign up for a subscription?

If the product you're interest in offers a subscription, you will find that on the product page. Simply choose the Subscribe option. You will then verify in your cart you want to continue with an automatic subscription.

How often will I be charged?

The card you make your first payment with with receive a reoccurring charge depending on which subscription you sign up for- either bi-weekly or monthly.

Do I pay for shipping with each order?

Yes, to receive your package, your card will be charged shipping. 

How can I pause my subscription?

Absolutely! If you need to pause a subscription, you can log into your account at any time and pause. If you are having trouble, you can contact us or email info@ferriscoffee.com for assistance. 

How can I skip an order?

Absolutely! If you need to skip an order, you can log into your account at any time and skip the upcoming order. If you are having trouble, you can contact us or email info@ferriscoffee.com for assistance. 

How can I cancel my subscription?

When you sign up for a subscription, you will get an email confirmation. You can log into your account at any time and cancel. If you are having trouble, you can contact us or email info@ferriscoffee.com for assistance. 


Checkout and Shipping

I am sending my purchase as a gift and would like to include a note. How can I do this?

Include the note you would like in the “Comments” section in your cart before checking out. We will ensure the note arrives with the package!

Where can Ferris ship my items?

Ferris can ship to any street address within the continental United States. Unfortunately, we are not able to ship to Hawaii, Alaska or any P.O. Boxes at this time.

How long until I receive my coffee order?

If ordering coffee, please allow approximately 3-5 business days for us to freshly roast your order. All coffee orders are roasted-to-order to ensure you receive the highest-quality beans to enjoy. You will receive an email when your package gets tracking information. 

Help! My order cannot be processed/my shipping address will not be accepted/my credit card isn’t being accepted!

Double check your info! Often times there is an accidental number or letter that is causing the hold-up. If the issue persists, please contact us and we will be happy to assist!

When will my order ship? How soon will it arrive?

We ship UPS Ground with all orders. Expect your order within 3-5 business days. Please keep in mind that all our coffees are freshly roasted and therefore sometimes we will not be able to ship until the next day. This may take some time, but we know you'll appreciate the fresh cup we deliver. 

If ordering coffee, please allow approximately 3-5 business days to freshly roast your order. All coffee orders are roasted to order to ensure you receive the highest-quality and freshest beans to enjoy. 

What is the cost of shipping?

Shipping costs depend on the distance and ship weight of the total package. We ship UPS Ground with all orders. 

Can I split my order between multiple addresses?

Please place a separate order for each shipping address.


Coffee Information 

How long until I receive my coffee order?

If ordering coffee, please allow approximately 3-5 business days for us to freshly roast your order. All coffee orders are roasted-to-order to ensure you receive the highest-quality beans to enjoy. 

How should I store my coffee? Should I put it in the fridge?

We recommend storing coffee in a cool, dry place. We also recommend only buying enough coffee for 1-2 weeks of brewing at a time for best results. We don’t recommend refrigerating or freezing coffee, as beans and grounds tend to absorb surrounding moisture or odors.

What is the expiration date/shelf life of your coffee?

We haven’t come across a scenario where coffee is so old that it can be harmful to your health, and so the “shelf life” of coffee from a food safety standpoint is technically a really, really long time. That being said, we think coffee is best enjoyed fresh, within a couple weeks of the roast date, to experience the full flavor potential.

What do you mean by "tasting notes"?

Much like wine, specialty coffee has a broad spectrum of natural flavor. The varietal of the coffee seed, the altitude, the growing conditions, the processing method, and the roast profile can affect the flavor of a coffee without adding any extra ingredients. The flavor profile is categorized into tasting notes. For example some coffees might taste brighter and more floral while others might be more chocolatey and nutty. Fun fact: there is actually a certified and licensed tasting "degree" within coffee (like a wine sommelier). The professional coffee taster is called a Q-grader. We actually have a Q-Grader on staff here, his name is Sam Mirto. Sam is part of our team that determines the tasting notes you see on the coffee label.

How do I brew coffee?

We like to brew coffee around a 1:14-1:16 coffee to water ratio. That is 1 part coffee (example 29g for a single cup pour-over) to 14 parts water (407g). If you don't have a gram scale, its roughly 1 oz. of coffee to 14 oz. of water. There are a ton of ways to actually brew coffee but we think that a fresh grind and good ratio can make for a good cup whether you are using a drip method or a pour-over. 

What are your sourcing practices? Do you do Fair Trade?

Our sourcing practices are centered around direct relationships with producers. As much as possible, we seek to source coffee and make annual purchasing decisions at the origin in which coffee is grown. This means that we’re traveling to coffee-growing countries, having conversations with producers, establishing prices, and making purchasing decisions on site. Because we utilize a more direct sourcing model, we do not focus on the Fair Trade certification, as we know that the prices we’re paying to producers are more than their production costs. We do have a small amount of Fair Trade certified coffees, but we do not actively seek coffees with this certification given our direct sourcing model.

When we travel to an origin, meet with a producer, establish a relationship, and pay based on production costs, we call those coffees “Relationship Coffees”.  Our goals is to fill our lineup with coffees sourced in this manner. Check out our Sustainability page for more information! 

Is your coffee Kosher?

Yes! Our coffee and nut products are manufactured under the supervision of Kashruth Division of Chabad House of Western Michigan and are either Kosher & Parve or Kosher & Dairy depending on the product.

I cannot find a certain coffee that I'm looking for online. Where did it go?

We generally source enough coffee to get us through an entire “crop” season, or until the coffee is harvested again and arrives in warehouses in the US. Coffee is harvested annually in most cases, and so we strive to travel to each growing country that we source coffee from. We only source a limited amount of certain coffees for a number of reasons—the coffee could be from a micro lot, there could be a limited supply, its flavor profile may be time sensitive, etc. If you're not seeing what you're looking for, contact us for a recommendation! Our team will help you find a coffee you will love!

How should I grind my coffee?

The best way to grind your coffee is with a non-blade grinder. If you don't have one of those, no sweat, ask your barista at Ferris to grind it for you. The basic rule of thumb for grind size is that with longer "water-contact-time" (the time coffee touches the brewing water), the more coarse (large) the grind size. The list below shows the basic grind size adjustment you would do to account for a different brewing method that has water touching coffee for variable times. Espresso is usually made in 25 seconds, so a very fine grind is necessary, as opposed to making cold brew where it has an 18 hour steeping time with the coarsest setting.

  • Espresso: Fine grind
  • Drip: Medium Coarse grind
  • French Press: Coarse grind
  • Cold Brew Toddy: Coarsest


Nut & Food Information

How should I store my nuts, dried fruits & trail mixes? Should I put them in the fridge?

Heat, exposure to oxygen, moisture and added oils will quicken the rate of rancidity for nuts and seeds. If you keep your nuts in an airtight container in cool, dry conditions (this can be a cool, dry, cupboard or your refrigerator*) it will extend the shelf life. However, like most plant-grown foods, the fresher, the better! These conditions are appropriate for dried fruits and trail mixes also. We highly recommend storing walnuts in cold conditions as they have a naturally high oil content.

*Note: Container must be airtight if storing product in fridge or freezer. Nuts will absorb unwanted moisture or odors if exposed.

How should I store my chocolate products?

Store your chocolate away from light in cool and dry conditions in an airtight container. We do not recommend refrigeration unless it is too hot for indoor storage. In this case, make sure it is wrapped well to avoid absorbing moisture and odors. We recommend eating chocolate at room temperature for best flavor.

Are your products kosher?

Yes! Our coffee and nut products are manufactured under the supervision of Kashruth Division of Chabad House of Western Michigan and are either Kosher & Parve or Kosher & Dairy depending on the product.

Do dried fruits contain sulfites?

Sulfites are a naturally occurring reaction in certain foods and a common added ingredient in others to preserve the color of dried fruit. There are no health risks connected to sulfite consumption. However, a small percentage of people do have a sensitivity to sulfites and this can cause an allergy-like reaction.This reaction is quite rare, and more common in those with asthma. With that in mind, some Ferris dried fruits contain sulfites and others do not. Our cherries, cranberries, blueberries, dates, prunes and seedless raisins are all sulfite-free (golden raisins do contain sulfites, jumbo seedless raisins do not). If you do have a sensitivity to sulfites and are looking for a sulfite-free snack, we recommend the following Ferris products: Cherries Berries & Nuts, Cherry Berry Mix, Country Mix, Super Mix, Diet Watchers Mix, Blueberries Cranberries & Nuts. 

What is the expiration date/shelf life of my Ferris product that I purchased?

There is a ‘best by date’ printed on every individual package. This date refers to when an item is at its optimum freshness. However, there are other conditions that will affect the life of the product. You can keep product fresher or even extend the shelf life if it is airtight and kept cool. If the product is stored in warm conditions or not sealed properly, it will lose its freshness much faster.

  • Roasted Nuts & Seeds: 6 months
  • Raw Nuts & Seeds: 9 months
  • Dried Fruit: 12 months

Are your products gluten free?

All Ferris nuts & seeds are inherently gluten-free. While we handle items containing gluten, all sanitation procedures for line clearance ensure that no residue of gluten is left over after the clean. There are some mixes that contain ingredients other than nuts & seeds which do contain gluten.

All products in our Lush Gourmet line are gluten-free. You can find them here.

Are your products vegan?

All nuts and seeds support a vegan diet. Some raw nuts can even be used as a great dairy alternative.

*Please note that not all our products are vegan—look for the vegan badge on our products to confirm vegan friendly options! You can also browse our nut and mixes selection with a dietary preference filter.

All products in our Lush Gourmet line are vegan. You can find them here.

Are Ferris nuts genetically modified (GMO)?

According to the raw nut & seed industry, it is unlikely that any of the raw nuts and seeds that we process here at Ferris Coffee & Nut Co. contain genetically modified organisms. Currently, we are not claiming any of our products to be GMO-free. However, all products labeled USDA organic must be non-GMO to be approved for the certification. We do have mix components, like M&M’s, which contain GMO’s.

Are Ferris nuts bioengineered?

Bioengineered, or “BE” for short, is the federal government’s new term for GMOs. Under the Bioengineered Food labeling law, certain BE foods containing detectable modified genetic material must disclose the presence of BE ingredients. A few items we use in trail mixes such as sesame sticks or yogurt-covered raisins are BE. Any item that contains BE products will be labeled as such.

On January 1, 2022, the federal Bioengineered (BE) Food labeling law will take full effect. Under the BE labeling law, certain food products that are made with GMOs will require a disclosure of bioengineered ingredients. For more information about the USDA regulations, please visit their FAQ page here.

Why do you roast your nuts in peanut oil?

We choose refined peanut oil for a number of reasons. Our peanut oil is refined and contains no allergen. The refinement process strips the protein from the oil and it is guaranteed allergen free. Peanut oil has a relatively high smoke point (in comparison to other vegetable oils) and therefore is less carcinogenic. It is delicious, versatile and doesn't absorb the flavors of the food that is cooked in it. We can pump, recycle, clean and reuse this oil for efficiency and sustainability.

What precautions do you take working with allergens?

Our facility handles peanuts, tree nuts, wheat, soy, milk and egg. Sanitation procedures are in place to address the prevention of allergen-to-allergen cross contact and allergen to non-allergen cross contact. Verification procedures are in place which involves allergen testing after each clean. Product scheduling is done in a manner so that products containing same allergens are running in order to minimize changeovers and ultimately reducing the chance of allergen cross contact.