Online Roast Rewards Loyalty Program

We're very excited to be launching our new online loyalty program!

Our goal at Ferris is to continue improving your shopping experience with us and what better way than earning rewards while you do your shopping? At no cost to you, this program will allow you to earn points with every online purchase to be later redeemed at ferriscoffee.com.

Frequently Asked Questions


What is Ferris Online Roast Rewards Rewards?
Roast Rewards is ferriscoffee.com’s new loyalty program! Customers can now earn points with every purchase that can be used toward discounts when they shop online. The more you spend, the more rewards you can reap! Roast Rewards is all about making your ferriscoffee.com experience more fun and “rewarding.”

Does it cost anything to join Roast Rewards?
Nope! There is no cost to participate in the program!

Is an email address required?
Yes. You must have an ferriscoffee.com account in order to earn points. Signing up for an account is easy and free. Make sure you are always logged into your account to earn and redeem points. Rewards are not tracked if you check out as a guest.

I've already entered my email for an account when shopping online. Do I need to sign up with my email for the loyalty program?
Yes. If you are a previous customer with us or a new customer, you'll need to sign up for the rewards program. Make sure you rewards email matches your ferriscoffee.com account email.

Who can sign up for Roast Rewards?
The Ferris Online Roast Rewards program is for customers that have accounts at ferriscoffee.com with a valid email address. Wholesale accounts are not eligible.

How do I join and activate my account?
Simply click the rewards icon in the lower right corner on our website. This launches the rewards app where you can sign up to begin earning! As a thank you, receive 400 reward points after signing up! Click here to login or register a new account.

What are the benefits of Ferris Roast Rewards?
Points provide you discounts on future purchases!

How do I earn points?
There are many easy ways to earn points!

• Signing up for the program = 400 points
• Place an order = 4 points for every $1 spent
• Like us on Facebook = 50 points
• Follow us on Instagram = 50 points
• Follow us on Twitter = 50 points
• Celebrate your birthday = 300 points
• Share on Twitter = 50 points
• Share on Facebook = 50 points
• Refer a friend = $25 off coupon 

Is there anything that I will not earn points for?
Yes, customers will not earn points for sales tax, shipping costs, or purchase of gift cards.

Can I earn points at your cafés?
At the moment, our cafés are not participating in this program. Points are earned and redeemed only through making online purchases only. Purchases made at Ferris cafés, retail stores or over the phone are not included in the Roast Rewards program

Where can I redeem my points?
Redeem your points at ferriscoffee.com. Points cannot be redeemed at Ferris' cafés or retail stores.

Can I earn points when I use a gift card?
Points are issued when the gift card is used to make a purchase, not when the gift card is initially purchased. This is done to prevent points from being awarded twice during the gift card purchase process. 

Will there be any coupons to print out?
No. All rewards will be available on your online account.

How do I redeem smile points?
Redeeming your points is easy! If you are on the cart page you need to click “PROCEED TO CHECKOUT.” If you choose to you redeem your points, you must use all eligible points at time of purchase. You cannot choose to apply a specific number of points. Any unredeemed points at time of purchase will remain banked in your account. Please Note: points cannot be used to cover shipping costs at anytime.

• 500 points = $5 off
• 1000 points = $10 off
• 1500 points = $15 off
• 2500 points = $25 off
• 3000 points = $30 off

How do I check my point balance?
Login to your account. Your point balance will be displayed within the app. 

Do my points ever expire?
Nope! Your points will always be in your account, ready to redeem! 
  
What happens to my points if I make a product return?
If you return an item, any points you earned will be deducted from your account. Any points used in the purchase of that item will be restored to your account.

Are there any restrictions on how points can be used?
Points and discounts cannot be used to cover shipping costs or sales tax at any time. 

Can I give someone my points?
Points are not transferable.

Can I combine points from two different accounts?
Unfortunately at this time, combining accounts is not possible.

Will I get points for past purchases?
No points will be applied retroactively to any order. Points can only be earned after the Roast Rewards launch on March 1, 2021. 

What is your privacy policy?
Please refer to our Privacy Policy page here.

What if I have a problem with my account, lose my card or have a question that is not answered here?
Please send us an email at rewards@ferriscoffee.com.