SHIPPING POLICY
Orders for in-stock items are customarily shipped within one (1) business day, unless ordering coffee. Our coffee is roasted to order, which may take 3-6 days but this ensures you will have the freshest product. Our standard business hours are Monday through Friday, 8 a.m. to 3:00 p.m. Eastern Time. Standard shipping is typically via UPS, and you should allow two (2) to seven (7) business days for standard delivery once an order has been shipped. Unfortunately, we are not able to ship to Hawaii, Alaska or any P.O. Box at this time. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required and available, please select that as your shipping choice.
All shipping charges are your responsibility, unless waived by Ferris Coffee. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice.
All orders are shipped FOB shipping point. Title to products passes from Ferris Coffee to you upon shipment. We are not responsible for any shipping delays or problems once the product has been shipped.
PRIVACY POLICY
Please carefully review this Privacy Policy (“Policy”) of Ferris Coffee and Nut Company (“Ferris Coffee”). This Policy describes how Ferris Coffee collects, uses, and discloses personal information of customers through its online services and websites (“Sites”), including, without limitation, www.ferriscoffee.com.
WHAT WE COLLECT
We collect and store personally identifiable information that you affirmatively choose to provide to us. Examples of this information include: Your name, postal address, phone number, e-mail address, your financial account information, such as credit card number and other payment information. The personally identifiable information we collect depends on your activities on the site. For instance, if you create an account, we may collect your username, password, and other contact information. If you purchase products through the site, we may collect information about what you purchased, when you made purchases, and how frequently you make purchases.
Ferris Coffee may also collect aggregated data or anonymized data that does not directly identify you. We may also automatically collect website use information when you visit our site. This information may include information about your internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the web pages you request, and the date and time of those requests. Our collection of website use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. We use them to improve our Sites and your experience. Web beacons are electronic images that we may use on our Sites or in our emails to deliver cookies, count visits, and understand usage.
WHAT WE DO WITH COLLECTED INFORMATION
Ferris Coffee may use information about you for purposes described in this Policy or disclosed to you on our Sites. For example, we may use information about you to: process and manage your purchase and use of Ferris Coffee products and services, communicate with you about your orders or purchases, your accounts, and your requests for information. Communicate with you about our products, events, or other promotional purposes.
WHAT WE SHARE WITH THIRD PARTIES
Ferris Coffee will never sell your information to third parties.
Ferris Coffee’s sharing of your personal information with third parties is limited. We may share information with companies that provide support services to us (such as credit card processors, mailing houses or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.
We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements, corporate policies, and terms of use or (iii) to protect the rights, property or safety of Ferris Coffee, our employees, agents, customers, and others.In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, Ferris Coffee may disclose personal information to those involved in the negotiation or transfer.
We may also share aggregated or anonymized information that does not directly identify you.
HOW WE SECURE PERSONAL INFORMATION
Ferris Coffee takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information.
While we take these reasonable efforts to safeguard your personal information, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
PRIVACY POLICY UPDATES
We may update our privacy policy from time to time. When we do, we will post the new policy on this page and change the date it was last update at the bottom of the policy.
We encourage you to check the date of our privacy policy when you visit the Sites for any updates or changes. We will attempt to notify you of any modified versions of our privacy policy that might materially affect the way we use or disclose your personal information.
QUESTIONS AND FEEDBACK
Please contact us with any of your questions, comments and concerns about this Policy. You can reach us at:
Ferris Coffee & Nut 839 Seward Ave. NW Grand Rapids, MI 49504
Phone: 1-616-459-6257
ACCESSIBILITY POLICY
Accessibility Statement for Ferris Coffee & Nut Co.
We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.
We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.
Web Content Accessibility Guidelines (WCAG) 2.1
Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:
Perceivable - Information and user interface components must be presentable to users in ways they can perceive.
Operable - User interface components and navigation must be operable.
Understandable - Information and the operation of user interface must be understandable.
Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
Accessibility Toolbar
This website uses Accessibility Enabler toolbar to allow users to customize the accessibility settings based on their needs. This tool helps user with access needs to adjust any web page so that it can be consumed irrespective of disability of the user. You can refer to Accessibility Enabler user guide here to know more.
Give Us Your Feedback
We are committed to providing an accessible service. If you experience problems or have any suggestions for improvement please get in touch with us. We do continuous improvement based on your feedback.
Phone : 616 - 459 - 6257
Email : info@ferriscoffee.com